Terms of service
TERMS OF SERVICE
Last updated: 28 December 2025
Welcome to K-LENS. These Terms of Service (“Terms”) govern your use of our website, products, and services. By accessing or using this website, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.
1. About K-LENS
K-LENS is a South African business offering cosmetic (non-prescription) and optical (prescription) contact lenses and related eye accessories. Contact lenses are classified as medical devices and must be used responsibly and in accordance with professional guidance.
2. Eligibility to Use Our Website
By using this website, you confirm that:
- You are at least 18 years of age, or
- You are using the website under the supervision of a parent or legal guardian
You agree to provide accurate, current, and complete information when placing an order or interacting with our services.
3. Product Information & Availability
We take reasonable care to ensure that product descriptions, images, and information on this website are accurate. However:
- Product packaging and appearance may vary
- Colours and visuals are illustrative only
- Availability of products is subject to change without notice
K-LENS reserves the right to limit quantities or discontinue products at any time.
4. Medical & Professional Disclaimer
The information provided on this website is not medical advice.
K-LENS does not diagnose, treat, cure, or prevent any medical condition. Customers are responsible for ensuring that contact lenses are suitable for their individual needs and are strongly advised to consult a qualified optometrist or ophthalmologist before use, particularly when purchasing optical (prescription) contact lenses.
5. Orders & Payments
All orders placed through this website are subject to acceptance and availability.
- Prices are displayed in South African Rand (ZAR)
- Payments are processed securely via approved third-party payment gateways
- K-LENS reserves the right to cancel or refuse any order at its discretion, including in cases of suspected fraud or pricing errors
Ownership of products passes to the customer once full payment has been received and the order has been dispatched.
6. Shipping & Delivery
Delivery times are estimates only and may vary due to factors beyond our control.
K-LENS is not liable for delays caused by courier services, customs processes, or unforeseen circumstances. Risk of loss passes to the customer upon delivery.
7. Returns & Refunds
Returns and refunds are governed by our Return & Refund Policy, which forms part of these Terms.
Due to hygiene and safety reasons:
- Only unopened and unused products may be eligible for return
- Return requests must be made within 7 calendar days of delivery
Please refer to our full Return & Refund Policy for details.
8. Regulatory Compliance
K-LENS operates in accordance with applicable South African laws and regulations, including those governing medical devices.
Where required, K-LENS holds or is in the process of finalising its Medical Device Establishment Licence with the South African Health Products Regulatory Authority (SAHPRA). Licence details will be published once formally issued.
9. Intellectual Property
All content on this website, including text, images, logos, graphics, and designs, is the property of K-LENS or its licensors and is protected by intellectual property laws.
You may not copy, reproduce, distribute, or use any content without prior written permission.
10. Limitation of Liability
To the maximum extent permitted by law:
- K-LENS shall not be liable for indirect, incidental, or consequential damages
- Our liability is limited to the value of the product purchased
Nothing in these Terms limits your rights under the South African Consumer Protection Act.
11. Privacy
Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
12. Changes to These Terms
K-LENS reserves the right to update or modify these Terms at any time. Changes will be effective once posted on this website.
Continued use of the website constitutes acceptance of the updated Terms.
13. Governing Law
These Terms are governed by the laws of the Republic of South Africa, and any disputes shall be subject to the jurisdiction of South African courts.
14. Contact Information
If you have any questions regarding these Terms, please contact us at:
By using this website, you acknowledge that you have read, understood, and agreed to these Terms of Service.